A Multilevel Investigation of Self-monitoring and Variability in Emotional Labor

• المؤلفون الرئيسيون: Scott, Brent A., Barnes, Christopher M., WAGNER, David T.
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2011
• الموضوعات: Emotional labor; self-monitoring; withdrawal; Organizational Behavior and Theory
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/3495; https://doi.org/10.5465/AMBPP.2011.65869179
• المؤسسة: Singapore Management University

In a multilevel study, we extend theory on emotional labor by examining both average levels and consistency in surface acting and deep acting over time. Seventy-eight employees provided 522 matched daily surveys over two weeks. Within individuals, surface acting was associated with lower job satisfa...