Emotional labor and discretionary behaviors: Exploring the mediating and moderating effects of felt inauthenticity and emotional exhaustion

• 主要作者: ANG, Yang Ting
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2017
• 主題: Emotional labor; authenticity; emotional exhaustion; organizational citizenship behavior; counterproductive; behavior; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/etd_coll_all/27; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1027&context=etd_coll_all
• 機構: Singapore Management University

The service industry is a growing sector in most countries and emotional labor is a major component of service employees’ jobs. As such, it is important to understand how emotional labor influences employee discretionary behaviors such as counter-productive workplace behaviors (CWBs) and organizatio...