Emotional labor and discretionary behaviors: Exploring the mediating and moderating effects of felt inauthenticity and emotional exhaustion

Emotional labor and discretionary behaviors: Exploring the mediating and moderating effects of felt inauthenticity and emotional exhaustion

The service industry is a growing sector in most countries and emotional labor is a major component of service employees’ jobs. As such, it is important to understand how emotional labor influences employee discretionary behaviors such as counter-productive workplace behaviors (CWBs) and organizatio...

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書目詳細資料
主要作者:	ANG, Yang Ting
格式:	text
語言:	English
出版:	Institutional Knowledge at Singapore Management University 2017
主題:	Emotional labor authenticity emotional exhaustion organizational citizenship behavior counterproductive behavior Organizational Behavior and Theory
在線閱讀:	https://ink.library.smu.edu.sg/etd_coll_all/27 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1027&context=etd_coll_all
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