Emotional labor and discretionary behaviors: Exploring the mediating and moderating effects of felt inauthenticity and emotional exhaustion

• المؤلف الرئيسي: ANG, Yang Ting
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2017
• الموضوعات: Emotional labor; authenticity; emotional exhaustion; organizational citizenship behavior; counterproductive; behavior; Organizational Behavior and Theory
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/etd_coll_all/27; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1027&context=etd_coll_all

The service industry is a growing sector in most countries and emotional labor is a major component of service employees’ jobs. As such, it is important to understand how emotional labor influences employee discretionary behaviors such as counter-productive workplace behaviors (CWBs) and organizatio...