Business School Strategy and the Metrics for Success

• Main Author: THOMAS, Howard
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2007
• Subjects: Knowledge management; Balanced scorecard; Learning organizations; Strategic change; Business schools; Business; Higher Education
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/3907; https://doi.org/10.1108/02621710710720068
• Institution: Singapore Management University

Purpose – The paper aims to present a framework for a systems perspective for business schools to formulate strategy, assess performance and adapt to change resulting from performance, environmental and learning feedbacks. Design/methodology/approach – The paper focuses on the balanced scorecard as a means of measuring performance and modifying business school strategies over time. Findings – The paper provides a range of metrics for business schools from financial lenses to innovation and learning lenses, and adapts the scorecard framework to strategic processes from business planning to feedback and learning. Originality/value – The paper links strategy formulation to key performance indicators and strategic change for business schools.