Service Systems with Finite and Heterogeneous Customer Arrivals

• Main Authors: WANG, Rowan, Jouini, Oualid, Benjaafar, Saif
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2014
• Subjects: queueing systems; finite arrivals; heterogeneous interarrival and service times; transient analysis; fluid approximation; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4388; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5387/viewcontent/Article.pdf
• Institution: Singapore Management University

We consider service systems with a finite number of customer arrivals, where customer interarrival times and service times are both stochastic and heterogeneous. Applications of such systems are numerous and include systems where arrivals are driven by events or service completions in serial process...