Mental construal and perceived job control as antecedents of emotional labor and well-being

• المؤلفون الرئيسيون: Daniels, M. A., Greguras, Gary John, GILLESPIE, J.Z.
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2014
• الموضوعات: Emotional construal; well-being; Business
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/4436

Research on surface acting (i.e., faking or suppressing emotions to meet display rules) and deep acting (i.e., attempting to experience emotions to meet display rules) indicates that surface acting typically has substantial negative effects on employee well-being, whereas deep acting has displayed w...