Mental construal and perceived job control as antecedents of emotional labor and well-being
Research on surface acting (i.e., faking or suppressing emotions to meet display rules) and deep acting (i.e., attempting to experience emotions to meet display rules) indicates that surface acting typically has substantial negative effects on employee well-being, whereas deep acting has displayed w...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2014
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/4436 |
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| Institution: | Singapore Management University |
| Language: | English |