Integrating distributed work: task design, communication and tacit coordination mechanisms

• Main Authors: SRIKANTH, Kannan, Puranam, Phanish
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: Coordination; Offshoring; Modularity; Common Ground; Interdependence; offshore outsourcing; Business
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4694; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5693/viewcontent/SSRN_id1125924.pdf
• Institution: Singapore Management University

We investigate coordination strategies in the remote delivery of business services (i.e. Business Process Offshoring). We analyze 126 surveys of offshored processes to understand both the sources of difficulty in the remote delivery of services as well as how organizations overcome these difficultie...