Optimal Staffing Policy and Telemedicine

• Main Authors: TARAKCI, H., MOOSA Sharafali, OZDEMIR, Z.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2007
• Subjects: Queuing system; Technology investment; Telemedicine; Medicine and Health Sciences; Operations and Supply Chain Management; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/4864
• Institution: Singapore Management University

We study the optimal strategy of a specialty hospital in providing traditional face-to-face consultations via experts and remote medical services via tele-specialists. We model the whole system as a queuing problem and provide the optimal staffing policy for this hospital by taking into account the...