Signaler credibility, signal susceptibility, and relative reliance on signals: How stakeholders change their evaluative processes after violation of expectations and rehabilitative efforts

• Main Authors: GOMULYA, David, MISHINA, Yuri
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: CEO replacement; financial statementl misconduct; reputation repair; signaling; Human Resources Management; Leadership Studies; Strategic Management Policy
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5842; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6841/viewcontent/amj.2014.1041.pdf
• Institution: Singapore Management University

Prior studies have shown that a firm’s violation of expectations might lead to less favorable evaluations of that firm by stakeholders. However, the literature has been silent on whether and how the process by which stakeholders evaluate a firm could change subsequent to the violation. Drawing from...