Determinants, consequences, and functions of interpersonal trust: What is the empirical evidence?

• Main Authors: LYU, Serena C., FERRIN, Donald L.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2018
• Subjects: Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5908; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6907/viewcontent/Determinants_Interpersonal_Trust_2018_afv.pdf
• Institution: Singapore Management University

The objectives of this review are to systematically review and succinctly summarize the empirical evidence concerning determinants, outcomes, and functions of interpersonal trust within organizational settings. Our review aims to provide a distinct contribution in that it (1) focuses only on what has been found empirically (rather than summarizing theoretical perspectives); (2) is focused only on interpersonal trust within organizational settings; and (3) has a clearly defined empirical base (clearly delineated body of past research to be reviewed). We begin by describing our review methodology, starting with the definition of interpersonal trust that guided our review.