Contingency theory of strategic conflict management: Directions for the practice of crisis communication from a decade of theory development, discovery and dialogue

• Main Authors: PANG, Augustine, JIN, Yan, CAMERON, Glen. T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Business and Corporate Communications; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6047; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7046/viewcontent/Contingency_theory_of_strategic_conflict_management_av.pdf
• Institution: Singapore Management University

The dilemma facing crisis scholars could not be more paradoxical: How does one explain and predict the outcome of a phenomenon – characteristics which Chaffee and Berger (1987) argued to be the foundation of a theory – that is so contextual-dependent, where the twists and turns of unfolding events o...