Managing complexity: Insights from the contingency theory of strategic conflict management

• Main Authors: JIN, Yang, PANG, A., CAMERON, Glen T., KIM, Sungsu, PAGANO, Leonard A.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: conflict management; crisis responses; contingency theory; Business and Corporate Communications; Organizational Behavior and Theory; Strategic Management Policy
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6934
• Institution: Singapore Management University

Organizations face both internal and external threats. Some threats can be escalated to conflicts or even crises, which are often caused by complex issues or driven by highly uncertain situations. Organizations need to communicate effectively both the information about a conflict or crisis itself an...