Dealing with emotions of stakeholders during crises: Why should leaders care?

• المؤلفون الرئيسيون: PANG, A., HYO-JUNG, Kim, CHAIDAROON, Suwichit
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2013
• الموضوعات: Human Resources Management; Organizational Behavior and Theory
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/6073

If crises are analogous to the howling winds during a nasty thunderstorm that wreak tumultuous havoc on the yacht that is the organization, then the emotions of stakeholders may be regarded as the sail that steers the yacht, sometimes towards uncharted waters, to the exasperation and befuddlement of...