Dealing with external stakeholders during the crisis: Managing the information vacuum
In a crisis, an information vacuum is immediately generated in the media (Coombs, 2012; Heath, 2006). Information vacuum (Kauffman, 2005, p. 266), also known as “information void” (Coombs, 2012, p. 141) or “reporting vacuum” (Heath, 2006, p. 247), is created by the crisis and as a result of the cris...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2013
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| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6075 |
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| Institution: | Singapore Management University |
| Language: | English |