Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication

• المؤلفون الرئيسيون: TAN, Kevin Kok-Yew, PANG, A., KANG, Janelle Xiaoting
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2019
• الموضوعات: Bad news; Social media; Crisis communication; Business and Corporate Communications; Social Media
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/6483

This paper develops the CONSOLE (Coherence, Orientation, Nuance, Support, Ongoing, Leadership, Emotions) framework to guide practitioners on how to break bad news effectively to stakeholders during crises. Arguably the first study integrating well-established medical protocols such as SPIKES (Baile...