Understanding the operating landscape of the global airline industry: A DEA integrated alternating conditional expectation approach

Understanding the operating landscape of the global airline industry: A DEA integrated alternating conditional expectation approach

Purpose: This study investigates the relationships between service efficiency in 5 major cost centres (namely, business orientation, network coverage, physical resources, maintenance, repair and overhaul (MRO), and human resources) and profitability in the global airline industry. Design/methodology...

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Bibliographic Details
Main Authors: LOW, Joyce M. W., YANG, Kum Khiong
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
Subjects:
service quality
efficiency
cost-centric airlines
service-centred airlines.
Operations and Supply Chain Management
Transportation
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/6485
https://ink.library.smu.edu.sg/context/lkcsb_research/article/7484/viewcontent/126_660_1_PB_PV_OA.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/6485
https://ink.library.smu.edu.sg/context/lkcsb_research/article/7484/viewcontent/126_660_1_PB_PV_OA.pdf

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