Understanding the operating landscape of the global airline industry: A DEA integrated alternating conditional expectation approach
Purpose: This study investigates the relationships between service efficiency in 5 major cost centres (namely, business orientation, network coverage, physical resources, maintenance, repair and overhaul (MRO), and human resources) and profitability in the global airline industry. Design/methodology...
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Main Authors: | LOW, Joyce M. W., YANG, Kum Khiong |
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Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2019
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Subjects: | |
Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6485 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7484/viewcontent/126_660_1_PB_PV_OA.pdf |
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Institution: | Singapore Management University |
Language: | English |
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