Derailed: Communicating Singapore’s mass transit crises [Case study]
The case: In December 2011, one of Singapore’s main mass transit rail lines came to a standstill for several hours on two separate days. While occasional public transport breakdowns are unavoidable, the rail operator came under intense criticism for its poor handling of the incidents, including its...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2013
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| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6610 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7609/viewcontent/Derailed_MRT_crises_2013_av.pdf |
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| Institution: | Singapore Management University |
| Language: | English |