Case study: National Library Board Singapore: Delivering cost-effective service excellence through innovation and people
The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include shelf-reading robots, and even entirely self-service libraries. NLB’s consistent focus on excellent service delivery reinforced i...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2021
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/6817 https://ink.library.smu.edu.sg/context/lkcsb_research/article/7816/viewcontent/Case12_NationalLibraryBoardSingapore.pdf |
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| Institution: | Singapore Management University |
| Language: | English |