Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

10.1080/02642069.2023.2226596

Saved in:
Bibliographic Details
Main Authors: Wirtz, Jochen, Hofmeister, Johannes, Chew, Patricia YP, Ding, Xin David
Other Authors: DEAN'S OFFICE (BIZ)
Format: Article
Language:English
Published: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 2023
Subjects:
Social Sciences
Management
Business & Economics
Digital
digitization
service robot
AI
service excellence
productivity
modularization
focused service factory
dual culture
organizational ambidexterity
CUSTOMER SATISFACTION
TRADE-OFF
PRODUCT
QUALITY
MODEL
PERFORMANCE
MANAGEMENT
DESIGN
IMPACT
FOCUS
Online Access:https://scholarbank.nus.edu.sg/handle/10635/245206
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: National University of Singapore
Language: English

Internet

https://scholarbank.nus.edu.sg/handle/10635/245206

Similar Items