Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
10.1080/02642069.2023.2226596
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| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
2023
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| Subjects: | |
| Online Access: | https://scholarbank.nus.edu.sg/handle/10635/245206 |
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| Institution: | National University of Singapore |
| Language: | English |