Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

• Main Authors: Wirtz, Jochen, Hofmeister, Johannes, Chew, Patricia YP, Ding, Xin David
• 其他作者: MARKETING
• 格式: Article
• 語言: English
• 出版: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 2023
• 主題: Social Sciences; Management; Business & Economics; Digital; digitization; service robot; AI; service excellence; productivity; modularization; focused service factory; dual culture; organizational ambidexterity; CUSTOMER SATISFACTION; TRADE-OFF; PRODUCT; QUALITY; MODEL; PERFORMANCE; MANAGEMENT; DESIGN; IMPACT; FOCUS
• 在線閱讀: https://scholarbank.nus.edu.sg/handle/10635/245206
• 機構: National University of Singapore

10.1080/02642069.2023.2226596