Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
10.1080/02642069.2023.2226596
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ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
2023
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| Online Access: | https://scholarbank.nus.edu.sg/handle/10635/245206 |
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sg-nus-scholar.10635-2452062024-04-17T02:01:08Z Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence Wirtz, Jochen Hofmeister, Johannes Chew, Patricia YP Ding, Xin David DEAN'S OFFICE (BIZ) MARKETING Social Sciences Management Business & Economics Digital digitization service robot AI service excellence productivity modularization focused service factory dual culture organizational ambidexterity CUSTOMER SATISFACTION TRADE-OFF PRODUCT QUALITY MODEL PERFORMANCE MANAGEMENT DESIGN IMPACT FOCUS 10.1080/02642069.2023.2226596 SERVICE INDUSTRIES JOURNAL 2023-10-09T07:19:09Z 2023-10-09T07:19:09Z 2023-01-01 2023-10-08T17:00:00Z Article Wirtz, Jochen, Hofmeister, Johannes, Chew, Patricia YP, Ding, Xin David (2023-01-01). Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence. SERVICE INDUSTRIES JOURNAL. ScholarBank@NUS Repository. https://doi.org/10.1080/02642069.2023.2226596 0264-2069 1743-9507 https://scholarbank.nus.edu.sg/handle/10635/245206 en ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD Elements |
| institution |
National University of Singapore |
| building |
NUS Library |
| continent |
Asia |
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Singapore Singapore |
| content_provider |
NUS Library |
| collection |
ScholarBank@NUS |
| language |
English |
| topic |
Social Sciences Management Business & Economics Digital digitization service robot AI service excellence productivity modularization focused service factory dual culture organizational ambidexterity CUSTOMER SATISFACTION TRADE-OFF PRODUCT QUALITY MODEL PERFORMANCE MANAGEMENT DESIGN IMPACT FOCUS |
| spellingShingle |
Social Sciences Management Business & Economics Digital digitization service robot AI service excellence productivity modularization focused service factory dual culture organizational ambidexterity CUSTOMER SATISFACTION TRADE-OFF PRODUCT QUALITY MODEL PERFORMANCE MANAGEMENT DESIGN IMPACT FOCUS Wirtz, Jochen Hofmeister, Johannes Chew, Patricia YP Ding, Xin David Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence |
| description |
10.1080/02642069.2023.2226596 |
| author2 |
DEAN'S OFFICE (BIZ) |
| author_facet |
DEAN'S OFFICE (BIZ) Wirtz, Jochen Hofmeister, Johannes Chew, Patricia YP Ding, Xin David |
| format |
Article |
| author |
Wirtz, Jochen Hofmeister, Johannes Chew, Patricia YP Ding, Xin David |
| author_sort |
Wirtz, Jochen |
| title |
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence |
| title_short |
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence |
| title_full |
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence |
| title_fullStr |
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence |
| title_full_unstemmed |
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence |
| title_sort |
digital service technologies, service robots, ai, and the strategic pathways to cost-effective service excellence |
| publisher |
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD |
| publishDate |
2023 |
| url |
https://scholarbank.nus.edu.sg/handle/10635/245206 |
| _version_ |
1800915948160417792 |