Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

10.1080/02642069.2023.2226596

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Bibliographic Details
Main Authors:	Wirtz, Jochen, Hofmeister, Johannes, Chew, Patricia YP, Ding, Xin David
Other Authors:	DEAN'S OFFICE (BIZ)
Format:	Article
Language:	English
Published:	ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD 2023
Subjects:	Social Sciences Management Business & Economics Digital digitization service robot AI service excellence productivity modularization focused service factory dual culture organizational ambidexterity CUSTOMER SATISFACTION TRADE-OFF PRODUCT QUALITY MODEL PERFORMANCE MANAGEMENT DESIGN IMPACT FOCUS
Online Access:	https://scholarbank.nus.edu.sg/handle/10635/245206
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Institution:	National University of Singapore
Language:	English

Description
Summary:	10.1080/02642069.2023.2226596