Customer satisfaction for Internet banking services at the Bank for Investment and Development of Vietnam (BIDV)
This thesis is written based on the idea that the Bank for Investment and Development of Vietnam (BIDV) is facing problem of losing competitive advantage in banking services in Vietnam due to low customer satisfaction for Internet banking (IB) service. Therefore, the bank itself is trying its best t...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
Khoa Quốc tế, ĐHQGHN
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/89610 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |