Customer satisfaction for Internet banking services at the Bank for Investment and Development of Vietnam (BIDV)
This thesis is written based on the idea that the Bank for Investment and Development of Vietnam (BIDV) is facing problem of losing competitive advantage in banking services in Vietnam due to low customer satisfaction for Internet banking (IB) service. Therefore, the bank itself is trying its best t...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
Khoa Quốc tế, ĐHQGHN
2020
|
| Subjects: | |
| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/89610 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Vietnam National University, Hanoi |
| Language: | English |
| Summary: | This thesis is written based on the idea that the Bank for Investment and Development of Vietnam (BIDV) is facing problem of losing competitive advantage in banking services in Vietnam due to low customer satisfaction for Internet banking (IB) service. Therefore, the bank itself is trying its best to overcome this situation by spending energy and efforts to improve IB service – a business area that did not always receive much attention from the managers before. BIDV would easily lose its current market to business rivals who are better in satisfying the customer demand. |
|---|