Limousine service management: Capacity planning with predictive analytics and optimization

• Main Authors: LIU, Peng, CHEN, Ying, TEO, Chung-Piaw
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: demand forecasting; scheduling; process automation; hospitality; Finance and Financial Management; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7044; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8043/viewcontent/2009.05422.pdf
• Institution: Singapore Management University

The limousine service in luxury hotels is an integral component of the whole customer journey in the hospitality industry. One of the largest hotels in Singapore manages a fleet of both in-house and outsourced vehicles around the clock, serving 9,000 trips per month on average. The need for vehicles...