Why, how, and when divergent perceptions become dysfunctional in organizations: A motivated cognition perspective

• Main Authors: LYUBYKH, Zhanna, BARCLAY, Laurie J., FORTIN, Marion, BASHSHUR, Michael R., KHAKHAR, Malika
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: Motivated cognition; Divergent perceptions; Alternate facts; Fake cues; Identity protection motives; Tribalism; Diversity; Societal issues; Cognition and Perception; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7170; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8169/viewcontent/MotivatedCognitions_ROB_av.pdf
• Institution: Singapore Management University

Decades of research has demonstrated that people can arrive at starkly different perceptions in the same social situations. Divergent perceptions are not inherently dysfunctional. However, if divergent perceptions are not managed effectively, they can have deleterious effects that can undermine func...