Autonomous stores: How levels of in-store automation affect store patronage
Autonomous stores operate without needing on -site staff present to support and monitor customers. This study seeks to determine which autonomous stores are most likely to succeed. By adapting convenience theory and drawing on secondary and qualitative data, the authors identify unique features of a...
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| Main Authors: | , , , |
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| 格式: | text |
| 語言: | English |
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Institutional Knowledge at Singapore Management University
2024
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| 在線閱讀: | https://ink.library.smu.edu.sg/lkcsb_research/7569 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8568/viewcontent/1_s2.0_S0022435923000738_pvoa_cc_by.pdf |
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