Autonomous stores: How levels of in-store automation affect store patronage

Autonomous stores: How levels of in-store automation affect store patronage

Autonomous stores operate without needing on -site staff present to support and monitor customers. This study seeks to determine which autonomous stores are most likely to succeed. By adapting convenience theory and drawing on secondary and qualitative data, the authors identify unique features of a...

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Bibliographic Details
Main Authors: BENOIT, Sabine, ALTRICHTER, Birgit, GREWAL, Dhruv, AHLBOM, Carl-Philip
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2024
Subjects:
Autonomous retail
Autonomous stores
Convenience theory
Retail patronage
Retail technology
Store patronage
Unstaffed stores
Marketing
Sales and Merchandising
Technology and Innovation
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7569
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8568/viewcontent/1_s2.0_S0022435923000738_pvoa_cc_by.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/7569
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8568/viewcontent/1_s2.0_S0022435923000738_pvoa_cc_by.pdf

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