The power of sameness
Whether it is our name, hometown or personal characteristic, our similarities could alter our reactions to service failures
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| Language: | English |
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Institutional Knowledge at Singapore Management University
2018
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| Online Access: | https://ink.library.smu.edu.sg/pers/437 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1460&context=pers |
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sg-smu-ink.pers-14602019-03-20T02:46:38Z The power of sameness Singapore Management University Whether it is our name, hometown or personal characteristic, our similarities could alter our reactions to service failures 2018-09-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/pers/437 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1460&context=pers http://creativecommons.org/licenses/by-nc-nd/4.0/ Perspectives@SMU eng Institutional Knowledge at Singapore Management University Management Sciences and Quantitative Methods Organizational Behavior and Theory |
| institution |
Singapore Management University |
| building |
SMU Libraries |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
SMU Libraries |
| collection |
InK@SMU |
| language |
English |
| topic |
Management Sciences and Quantitative Methods Organizational Behavior and Theory |
| spellingShingle |
Management Sciences and Quantitative Methods Organizational Behavior and Theory Singapore Management University The power of sameness |
| description |
Whether it is our name, hometown or personal characteristic, our similarities could alter our reactions to service failures |
| format |
text |
| author |
Singapore Management University |
| author_facet |
Singapore Management University |
| author_sort |
Singapore Management University |
| title |
The power of sameness |
| title_short |
The power of sameness |
| title_full |
The power of sameness |
| title_fullStr |
The power of sameness |
| title_full_unstemmed |
The power of sameness |
| title_sort |
power of sameness |
| publisher |
Institutional Knowledge at Singapore Management University |
| publishDate |
2018 |
| url |
https://ink.library.smu.edu.sg/pers/437 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1460&context=pers |
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