Toward personalized answer generation in e-commerce via multi-perspective preference modeling

• Main Authors: DENG, Yang, LI, Yaliang, ZHANG, Wenxuan, DING, Bolin, LAM, Wai
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: Answer generation; product question answering; personalization; E-Commerce; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9090; https://ink.library.smu.edu.sg/context/sis_research/article/10093/viewcontent/3507782.pdf
• Institution: Singapore Management University

Recently, Product Question Answering (PQA) on E-Commerce platforms has attracted increasing attention as it can act as an intelligent online shopping assistant and improve the customer shopping experience. Its key function, automatic answer generation for product-related questions, has been studied...