Review-guided helpful answer identification in e-commerce

Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the community can indicate the overall quality of the answer, but the...

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Bibliographic Details
Main Authors: ZHANG, Wenxuan, LAM, Wai, DENG, Yang, MA, Jing
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2020
Subjects:
Online Access:https://ink.library.smu.edu.sg/sis_research/9111
https://ink.library.smu.edu.sg/context/sis_research/article/10114/viewcontent/3366423.3380015.pdf
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Institution: Singapore Management University
Language: English