Review-guided helpful answer identification in e-commerce

• Main Authors: ZHANG, Wenxuan, LAM, Wai, DENG, Yang, MA, Jing
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2020
• Subjects: answer helpfulness prediction; question answering; E-commerce; Databases and Information Systems; E-Commerce
• Online Access: https://ink.library.smu.edu.sg/sis_research/9111; https://ink.library.smu.edu.sg/context/sis_research/article/10114/viewcontent/3366423.3380015.pdf
• Institution: Singapore Management University

Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the community can indicate the overall quality of the answer, but the...