Product question answering in e-commerce: A survey

• Main Authors: DENG, Yang, ZHANG, Wenxuan, YU, Qian, LAM, Wai
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: Databases and Information Systems; E-Commerce
• Online Access: https://ink.library.smu.edu.sg/sis_research/9132; https://ink.library.smu.edu.sg/context/sis_research/article/10135/viewcontent/2023.acl_long.667.pdf
• Institution: Singapore Management University

Product question answering (PQA), aiming to automatically provide instant responses to customer’s questions in E-Commerce platforms, has drawn increasing attention in recent years. Compared with typical QA problems, PQA exhibits unique challenges such as the subjectivity and reliability of user-gene...