Review-guided helpful answer identification in e-commerce
Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the community can indicate the overall quality of the answer, but the...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2020
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| Online Access: | https://ink.library.smu.edu.sg/sis_research/9111 https://ink.library.smu.edu.sg/context/sis_research/article/10114/viewcontent/3366423.3380015.pdf |
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| Institution: | Singapore Management University |
| Language: | English |