Opinion-aware answer generation for review-driven question answering in e-commerce

• Main Authors: DENG, Yang, ZHANG, Wenxuan, LAM, Wai
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2020
• Subjects: E-Commerce; question answering; review-driven answer generation; opinion mining; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9109; https://ink.library.smu.edu.sg/context/sis_research/article/10112/viewcontent/3340531.3411904.pdf
• Institution: Singapore Management University

Product-related question answering (QA) is an important but challenging task in E-Commerce. It leads to a great demand on automatic review-driven QA, which aims at providing instant responses towards user-posted questions based on diverse product reviews. Nevertheless, the rich information about per...