User satisfaction estimation with sequential dialogue act modeling in goal-oriented conversational systems

• Main Authors: DENG, Yang, ZHANG, Wenxuan, LAM, Wai, CHENG, Hong, MENG, Helen
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2022
• Subjects: User Satisfaction Estimation; Goal-oriented Conversational System; Dialogue Act Recognition; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9141; https://ink.library.smu.edu.sg/context/sis_research/article/10144/viewcontent/3485447.3512020.pdf
• Institution: Singapore Management University

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user’s needs, which can be implicitly reflected by users’ dialogue acts. However, existing studies...