User satisfaction estimation with sequential dialogue act modeling in goal-oriented conversational systems
User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user’s needs, which can be implicitly reflected by users’ dialogue acts. However, existing studies...
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| Main Authors: | , , , , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2022
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/9141 https://ink.library.smu.edu.sg/context/sis_research/article/10144/viewcontent/3485447.3512020.pdf |
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| Institution: | Singapore Management University |
| Language: | English |