The effectiveness of expert support technology for decision making: Individuals versus small groups

• Main Authors: NAH, Fiona Fui-hoon, MAO, Jiye, BENBASAT, Izak
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 1999
• Subjects: Expert support systems (ESSs); Decision making; Empirical research; Group performance; Artificial Intelligence and Robotics; Databases and Information Systems; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/9571; https://ink.library.smu.edu.sg/context/sis_research/article/10571/viewcontent/The_effectiveness_of_expert_support_technology_for_decision_making__individuals_versus_small_groups.pdf
• Institution: Singapore Management University

Expert support systems (ESSs) are increasingly used in organizations to support individuals and groups in decision making. Although ESSs have been shown to enhance the decision-making capabilities of individuals, their benefits in supporting group decision making are less clear. To the best of our k...