Measuring SOA success

• Main Authors: ERICKSON, J., SIAU, Keng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2008
• Subjects: service-oriented architecture; SOA success; project evaluation; web services; service-oriented computing; ROI; competitive advantage; agility; Delphi study; organizational responsiveness; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/9738; https://ink.library.smu.edu.sg/context/sis_research/article/10738/viewcontent/SSSRSADP2008_MeasuringSOASuccess.pdf
• Institution: Singapore Management University

Service-oriented architecture (SOA), web services, and service-oriented computing (SOC) have become prominent topics in the business world. Many companies are either implementing, considering, or have already implemented SOA projects, web services initiatives, or SOC adoption. A critical question for organizations is how to measure SOA success. Is return on investment (ROI) a suitable metric for evaluating SOA projects? What about intangible factors such as comparative advantage or competitive necessity? Additionally, considerations like agility, nimbleness, and responsiveness play a significant role. This research investigates various factors for measuring project success and employs a Delphi study to gather insights from a panel of experts on SOA success measurement.