ERP implementation: Chief Information Officers’ perceptions of critical success factors

ERP implementation: Chief Information Officers’ perceptions of critical success factors

This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , w...

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Bibliographic Details
Main Authors: NAH, Fiona Fui-hoon, ZUCKWEILER, Kathryn M., LAU, Janet Lee-Shang
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2003
Subjects:
Chief information officers
organizational change
enterprise resource planning
Databases and Information Systems
Management Information Systems
Online Access:https://ink.library.smu.edu.sg/sis_research/9900
https://ink.library.smu.edu.sg/context/sis_research/article/10900/viewcontent/ERP_Implementation_pv.pdf
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Institution: Singapore Management University
Language: English
Description
Summary:This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each of these factors is discussed.

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