HCI in business and organizations: Digital transformation with HCI, metaverse, and AI technologies

• Main Authors: HUO, Xuenan, QIAN, Yuzhou, SIAU, Keng, NAH, Fiona Fui-hoon
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Artificial Intelligence and Robotics; Databases and Information Systems; Graphics and Human Computer Interfaces
• Online Access: https://ink.library.smu.edu.sg/sis_research/9986
• Institution: Singapore Management University

In this chapter, we discuss how HCI facilitates business and organizational processes and performance. We explain why and how HCI is important to businesses and organizations through success and failure cases as well as from the perspective of two specific dimensions, usability and aesthetics. Additionally, we summarize a framework that outlines four principles for HCI design in business and organizations from existing literature. We also provide directions and suggestions for future development and advancement of HCI. This chapter covers a general introduction to HCI in business and organizations as well as trends and directions in this emerging field.