Research issues in human-computer interaction in the web-based environment

• Main Authors: NAH, Fiona Fui-hoon, DAVIS, Sid
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2001
• Subjects: Databases and Information Systems; Graphics and Human Computer Interfaces
• Online Access: https://ink.library.smu.edu.sg/sis_research/10060; https://ink.library.smu.edu.sg/context/sis_research/article/11060/viewcontent/Research_Issues_in_Human_Computer_interaction_2001_pv.pdf
• Institution: Singapore Management University

The Internet and WWW are revolutionizing our daily lives and the way business is conducted. Since 1997, the Web has gradually evolved into a true economy and a new frontier for business. In this new Internet age, the design of a quality Web site is critical to the success of businesses. To attract and retain visitors, Web sites need to be human-centered, easy and quick to navigate, and speak the visitor’s language. User experience with the Web site is also important. The experience should be in line with the user’s goal and should feel natural to the user. Unfortunately, principles of good Web design are not well understood, and problems such as poor navigability, slow download times, and confusing content are common among Web sites. Furthermore, Web design is complicated by the emergence of small-screen (mobile) devices, where design principles may be substantially different from those used to create traditional Web interfaces. The objective of this article is to highlight important research issues in human-computer interaction in the Web-based environment.