Knowledge sharing with customers on the WWW: Approaches by national tourism organizations

• Main Authors: YOU, Xinran, O'Leary, Joseph, NAH, Fiona Fui-hoon
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 1999
• Subjects: Databases and Information Systems; Management Information Systems; Tourism and Travel
• Online Access: https://ink.library.smu.edu.sg/sis_research/10062; https://ink.library.smu.edu.sg/context/sis_research/article/11062/viewcontent/Knowledge_Sharing_with_Customers_on_the_WWW_pv.pdf
• Institution: Singapore Management University

The importance of knowledge management has been emphasized increasingly in recent literature. Knowledge has been regarded as the most important corporate asset in an organization (Nonaka and Takeuchi, 1995). But what is knowledge? According to Harris (1996), "when information is combined with c...