Jotmail: A voicemail interface that enables you to see what was said

• Main Authors: WHITTAKER, Steve, DAVIS, Richard C., Hirschberg, Julia, Muller, Urs
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2000
• Subjects: Voicemail; annotation; speech access; note-taking; asynchronous communication; "speech as data"; empirical evaluation; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/865; https://ink.library.smu.edu.sg/context/sis_research/article/1864/viewcontent/Jotmail_2000_CHI.pdf
• Institution: Singapore Management University

Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from several studies of voicemail tasks and user strategies. The GUI has two main elements: (a) personal annotations that serve as a visual analogue to underlying speech; (b) automatically derived message header information. We evaluated Jotmail in an 8-week field trial, where people used it as their only means for accessing voicemail. Jotmail was successful in supporting most key voicemail tasks, although users' electronic annotation and archiving behaviors were different from our initialpredictions. Our results argue for the utility of a combination of annotation based indexing and automatically derived information, as a general technique for accessing speech archives.