Jotmail: A voicemail interface that enables you to see what was said

• Main Authors: WHITTAKER, Steve, DAVIS, Richard C., Hirschberg, Julia, Muller, Urs
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2000
• Subjects: Voicemail; annotation; speech access; note-taking; asynchronous communication; "speech as data"; empirical evaluation; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/865; https://ink.library.smu.edu.sg/context/sis_research/article/1864/viewcontent/Jotmail_2000_CHI.pdf
• Institution: Singapore Management University

Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly problematic for users. We present a novel, Web-based, voicemail interface, Jotmail. The design was based on data from se...