Troubleshooting and Human Factors in Automated Manufacturing Systems

The research poses the question: How can they design manufacturing systems, and in particular the process control technology, to make troubleshooting easier for the maintenance specialist. To answer the question, researchers focused on understanding how maintenance specialists acquire and use inform...

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Main Authors: BEREITER, Susan R., MILLER, Steven M.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 1989
Subjects:
Online Access:https://ink.library.smu.edu.sg/sis_research/1173
https://worldcat.org/oclc/18907382
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Institution: Singapore Management University
Language: English
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spelling sg-smu-ink.sis_research-21722023-07-17T07:47:30Z Troubleshooting and Human Factors in Automated Manufacturing Systems BEREITER, Susan R. MILLER, Steven M. The research poses the question: How can they design manufacturing systems, and in particular the process control technology, to make troubleshooting easier for the maintenance specialist. To answer the question, researchers focused on understanding how maintenance specialists acquire and use information during troubleshooting and the types of difficulties they encounter in doing this. The approach involved: (1) semi-structured interviews with expert troubleshooters; (2) field-based observation of plant-floor trouble-shooting episodes; and (3) a computer-based experiment to investigate the effects of hierarchical process controller display design on troubleshooting performance. Results include the development of a descriptive model of troubleshooting to use as a tool to help distinguish between different kinds of information utilization and different sources of difficulty. Insights into sources of troubleshooting difficulty are summarized and ways to alleviate sources of difficulty are recommended. 1989-01-01T08:00:00Z text https://ink.library.smu.edu.sg/sis_research/1173 https://worldcat.org/oclc/18907382 Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Computer Sciences Management Information Systems
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Computer Sciences
Management Information Systems
spellingShingle Computer Sciences
Management Information Systems
BEREITER, Susan R.
MILLER, Steven M.
Troubleshooting and Human Factors in Automated Manufacturing Systems
description The research poses the question: How can they design manufacturing systems, and in particular the process control technology, to make troubleshooting easier for the maintenance specialist. To answer the question, researchers focused on understanding how maintenance specialists acquire and use information during troubleshooting and the types of difficulties they encounter in doing this. The approach involved: (1) semi-structured interviews with expert troubleshooters; (2) field-based observation of plant-floor trouble-shooting episodes; and (3) a computer-based experiment to investigate the effects of hierarchical process controller display design on troubleshooting performance. Results include the development of a descriptive model of troubleshooting to use as a tool to help distinguish between different kinds of information utilization and different sources of difficulty. Insights into sources of troubleshooting difficulty are summarized and ways to alleviate sources of difficulty are recommended.
format text
author BEREITER, Susan R.
MILLER, Steven M.
author_facet BEREITER, Susan R.
MILLER, Steven M.
author_sort BEREITER, Susan R.
title Troubleshooting and Human Factors in Automated Manufacturing Systems
title_short Troubleshooting and Human Factors in Automated Manufacturing Systems
title_full Troubleshooting and Human Factors in Automated Manufacturing Systems
title_fullStr Troubleshooting and Human Factors in Automated Manufacturing Systems
title_full_unstemmed Troubleshooting and Human Factors in Automated Manufacturing Systems
title_sort troubleshooting and human factors in automated manufacturing systems
publisher Institutional Knowledge at Singapore Management University
publishDate 1989
url https://ink.library.smu.edu.sg/sis_research/1173
https://worldcat.org/oclc/18907382
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