Troubleshooting and Human Factors in Automated Manufacturing Systems
The research poses the question: How can they design manufacturing systems, and in particular the process control technology, to make troubleshooting easier for the maintenance specialist. To answer the question, researchers focused on understanding how maintenance specialists acquire and use inform...
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Institutional Knowledge at Singapore Management University
1989
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sg-smu-ink.sis_research-21722023-07-17T07:47:30Z Troubleshooting and Human Factors in Automated Manufacturing Systems BEREITER, Susan R. MILLER, Steven M. The research poses the question: How can they design manufacturing systems, and in particular the process control technology, to make troubleshooting easier for the maintenance specialist. To answer the question, researchers focused on understanding how maintenance specialists acquire and use information during troubleshooting and the types of difficulties they encounter in doing this. The approach involved: (1) semi-structured interviews with expert troubleshooters; (2) field-based observation of plant-floor trouble-shooting episodes; and (3) a computer-based experiment to investigate the effects of hierarchical process controller display design on troubleshooting performance. Results include the development of a descriptive model of troubleshooting to use as a tool to help distinguish between different kinds of information utilization and different sources of difficulty. Insights into sources of troubleshooting difficulty are summarized and ways to alleviate sources of difficulty are recommended. 1989-01-01T08:00:00Z text https://ink.library.smu.edu.sg/sis_research/1173 https://worldcat.org/oclc/18907382 Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Computer Sciences Management Information Systems |
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Computer Sciences Management Information Systems BEREITER, Susan R. MILLER, Steven M. Troubleshooting and Human Factors in Automated Manufacturing Systems |
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The research poses the question: How can they design manufacturing systems, and in particular the process control technology, to make troubleshooting easier for the maintenance specialist. To answer the question, researchers focused on understanding how maintenance specialists acquire and use information during troubleshooting and the types of difficulties they encounter in doing this. The approach involved: (1) semi-structured interviews with expert troubleshooters; (2) field-based observation of plant-floor trouble-shooting episodes; and (3) a computer-based experiment to investigate the effects of hierarchical process controller display design on troubleshooting performance. Results include the development of a descriptive model of troubleshooting to use as a tool to help distinguish between different kinds of information utilization and different sources of difficulty. Insights into sources of troubleshooting difficulty are summarized and ways to alleviate sources of difficulty are recommended. |
format |
text |
author |
BEREITER, Susan R. MILLER, Steven M. |
author_facet |
BEREITER, Susan R. MILLER, Steven M. |
author_sort |
BEREITER, Susan R. |
title |
Troubleshooting and Human Factors in Automated Manufacturing Systems |
title_short |
Troubleshooting and Human Factors in Automated Manufacturing Systems |
title_full |
Troubleshooting and Human Factors in Automated Manufacturing Systems |
title_fullStr |
Troubleshooting and Human Factors in Automated Manufacturing Systems |
title_full_unstemmed |
Troubleshooting and Human Factors in Automated Manufacturing Systems |
title_sort |
troubleshooting and human factors in automated manufacturing systems |
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Institutional Knowledge at Singapore Management University |
publishDate |
1989 |
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https://ink.library.smu.edu.sg/sis_research/1173 https://worldcat.org/oclc/18907382 |
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1772829232157687808 |