Adaptive Learning in Service Operations

• Main Authors: LI, T, Kauffman, Robert J.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: Adaptive learning; Choice modeling; Consumer behavior; Pricing; Public rail transportation; Rational expectations; Service operations; Computer Sciences; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/1744; http://dx.doi.org/10.1016/j.dss.2012.01.011
• Institution: Singapore Management University

We propose a decision analytics approach that leverages adaptive learning in the refinement of service operations. We aim to integrate service design and service pricing with downstream operational decision-making related to service provision. This approach involves: collecting consumer data and est...